Shipment and Return Policy
Bonne Suits sends all suits as a registered packet. Shipment expenses charged are
Orders are send within 2-7 workdays after we have received payment, but may vary depending on the destination. Bonne Suits is NOT responsible for any delays of your package during delivery, Bonne Suits has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
Lost or Damaged Items
You understand and agree that Bonne Suits shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Bonne Suits will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
When ordering goods from Bonne Suits for international deliveries you may be subject to import duties and/or taxes that apply to your country, Bonne Suits is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Bonne Suits cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Refunds and Exchanges
Customers can return item(s) within 14 days after receiving, at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Bonne Suits reserves the right to charge a restocking fee of 5 euros off refunds when merchandise is returned without prior written communication and agreement. The returned item(s) and the packaging has to be in unused as new condition.
In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.
Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5,00.
We try our best to keep our web store as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked ‘available’ are NOT available in desired sizing and/or sold out. Bonnelife.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.